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1. Have confidence in the product or service being offered.
Salespeople (Telesales) should have confidence when making calls to customers. Whether it is any customer who will purchase a product or service from you or respond in a way that you want. They want to see that you will be the person who knows what your customers are looking for. Many employees call customers in frightened or uncertain tones. The result is Causing bad feelings to both the salesperson That company and product or service In order to build confidence to happen You need to make sure you have a good understanding of the basics of the product or service that you will be selling. Control your emotions when you start calling customers, and make sure you communicate your plans in a clear tone. One of the biggest mistakes is Making a sound that looks "not serious or confident in what is being said" means that the person listening at the end of the voice feels that they are not taken seriously in the service.

2. Chat with customers naturally.
For employees to make a "serious" sound and read sales scripts without understanding the product or spending time learning the script they read If the salesperson is selling a new product or service or in a new location They have to spend time learning what to say and preparing answers to questions. That might happen If you study it well You will find that your voice becomes natural from the first time you speak. And can change your voice according to the script, remember that customers want to talk to the salesperson who has a natural voice. And is more conversational than employees with a robotic voice

3. Listen carefully to what the customer wants to ask.
There are many salespeople who are always trying to say what they are prepared for. Rather than listening to what customers want to be Listening is good enough There is a difference between "hearing" and "listening." "Nod your head by speaking" such as saying "Yes, yes" and "I understand." As well as ask questions about the information that customers have given you This will let the customer know that you are listening to them. The salesperson should learn not to interrogate or talk too much with the customer. Will lead to a continuous conversation with the destination line

4. Do not be quick to summarize customer needs.
The salesperson calls the customer. You should not have any idea that you already know what your customers are talking about. And want what They tend to be quick to summarize their customers' needs and not listen to them until the end. Doing this Will offend customers and sometimes As a result, they had to hang up that customer without closing any sales.

5. Make the conversation interesting
This is what affects employees who have to make proactive sales calls as part of their careers. And it also affects the daily life of some people. If you are the one who needs to proactively make the sales calls by saying the same thing on each call. Such conversation It will make the seller and the customer feel boring. For example The salesperson has been chatting according to the script. 70 times today But it continues to have the same conversation with the next customer. The problem is that it is the first time each customer hears the conversation. They should be your great effort. Instead of a dull voice or tired of repeating all day, what a salesperson has to do is think. Keep every conversation interesting and always speak in an enthusiastic tone.

Telekub
TELEKUB is a service provider of Outbound Tele Sale and Tele Marketing to contact the target audience according to the needs of both existing customers in the form of customer care management (CRM), including news, promotions, events. of the company To maintain good business relationship and to increase sales that will occur.