ByTelekub - 12/05/2021
Telephone Sales It is different from face to face sales because of phone sales. The customer does not meet with the seller face to face. And see the actual product presented. In addition, most of the customers have to pay for the product before receiving the product. Customers will therefore be careful in deciding to order products. Meanwhile, telesales must try to close the deal early. Whether the customer is a contact or a contact person to the customer. Successful telephones have to be prepared to serve their customers at all times. 1. Attention to customer needs There are many salespeople who are always trying to say what they are prepared for. Rather than listening to what customers want to be Listening is good enough There is a difference between "hearing" and "listening." "Nod your head by speaking" such as saying "Yes, yes" and "I understand." As well as ask questions about the information that customers have given you This will let the customer know that you are listening to them. The salesperson should learn not to interrogate or talk too much with the customer. It will lead to a continuous conversation with the destination line. 2. Every word is planned. Do not say things that have rubbish in frequent speech, such as something like that, or the word "ah". Plan your words carefully before reaching out to customers. 3. Know your customers well. Know about customers The customer is the most important person in the salesperson. To win customers' hearts The salesperson must know the needs of the customer. And understand the minds of customers Know what the customer is What do you think? Like or dislike something In order to find a method to meet the needs of customers correctly Because each type of customer is different. The method of offering to conquer each customer's heart will also be different. Knowing all aspects of the customer, the salesperson will be able to use a variety of methods and resolve the situation effectively. 4. Offer solutions to customers problems. When you know the problem You can offer solutions for your clients. For example, if it is a defective or damaged product issue, we can propose to resend the item. Or send similar products to customers But if the customer is not satisfied with our solution Can also ask for advice from customers Which asked him directly It will reduce the negotiation time as well. And when the customer has responded I have to evaluate whether his proposal is reasonable or not. And we can make him or not. If not, we have to respond with a reason. And if customers are still not satisfied We can only apologize. 5. Tell the purpose And the benefits to be concise Most of the customers are more inquisitive and bargain, sometimes they have opinions about the products the seller is offering. A good salesperson shouldn't argue with customers. But need to understand the needs of the customer Increase confidence in products for customers. And presenting the benefits that customers will receive To help customers decide to order.
Telephone Sales
It is different from face to face sales because of phone sales. The customer does not meet with the seller face to face. And see the actual product presented. In addition, most of the customers have to pay for the product before receiving the product. Customers will therefore be careful in deciding to order products. Meanwhile, telesales must try to close the deal early. Whether the customer is a contact or a contact person to the customer. Successful telephones have to be prepared to serve their customers at all times.
1. Attention to customer needs There are many salespeople who are always trying to say what they are prepared for. Rather than listening to what customers want to be Listening is good enough There is a difference between "hearing" and "listening." "Nod your head by speaking" such as saying "Yes, yes" and "I understand." As well as ask questions about the information that customers have given you This will let the customer know that you are listening to them. The salesperson should learn not to interrogate or talk too much with the customer. It will lead to a continuous conversation with the destination line.
2. Every word is planned. Do not say things that have rubbish in frequent speech, such as something like that, or the word "ah". Plan your words carefully before reaching out to customers.
3. Know your customers well. Know about customers The customer is the most important person in the salesperson. To win customers' hearts The salesperson must know the needs of the customer. And understand the minds of customers Know what the customer is What do you think? Like or dislike something In order to find a method to meet the needs of customers correctly Because each type of customer is different. The method of offering to conquer each customer's heart will also be different. Knowing all aspects of the customer, the salesperson will be able to use a variety of methods and resolve the situation effectively.
4. Offer solutions to customers problems. When you know the problem You can offer solutions for your clients. For example, if it is a defective or damaged product issue, we can propose to resend the item. Or send similar products to customers But if the customer is not satisfied with our solution Can also ask for advice from customers Which asked him directly It will reduce the negotiation time as well. And when the customer has responded I have to evaluate whether his proposal is reasonable or not. And we can make him or not. If not, we have to respond with a reason. And if customers are still not satisfied We can only apologize.
5. Tell the purpose And the benefits to be concise Most of the customers are more inquisitive and bargain, sometimes they have opinions about the products the seller is offering. A good salesperson shouldn't argue with customers. But need to understand the needs of the customer Increase confidence in products for customers. And presenting the benefits that customers will receive To help customers decide to order.
TelekubTELEKUB is a service provider of Outbound Tele Sale and Tele Marketing to contact the target audience according to the needs of both existing customers in the form of customer care management (CRM), including news, promotions, events. of the company To maintain good business relationship and to increase sales that will occur.
Telekub
TELEKUB is a service provider of Outbound Tele Sale and Tele Marketing to contact the target audience according to the needs of both existing customers in the form of customer care management (CRM), including news, promotions, events. of the company To maintain good business relationship and to increase sales that will occur.