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The key to success in business Beyond planning Cost calculation Including the complete supply of resources or various factors, there is another thing that cannot be missed, that is, the understanding of the consumer group. From before purchasing until after purchasing products and services In which the business These steps are called "Customer Journey".

Customer Journey is the route to use the service of the customer. Since before becoming a customer Became interested in products and services Find information to make a purchase Decide to buy products or use services Including returning to purchase products or using that service again Many of you are probably wondering how Contact Center relates to your customer journey and how it can be a part of increasing customers and generating revenue for your business. Let's take a look at each stage.

1. Awareness From the beginning of Journey, customers can perceive products and experiences through advertisements. Via various media channels It is one step of bringing information about products and services to be used to promote awareness, where Contact Center will act as a channel. To create awareness and publicity For the purpose of providing useful information to those who are interested or Lead Generation and to be considered by those interested Including in some groups, it is still able to close the sale of the phone
2. Initial Contact is an extension of step one. In this section, customers will search for more information. Whether it is from Web site, Social media, Facebook Page, Web board, Review or Outlet of that product, the purpose of which is to compare products with competitors. The Contact Center is both an Information Center and a Promotion Center. Send interesting news Whether it is a matter of various promotions or special events in order to reach the target audience And caused the most participation You can also close the sale according to your needs at this stage as well.
3. Buying. At this stage, the Contact Center will become a Welcome and Feedback Center. And ask for satisfaction After receiving various services, which will coordinate with the CRM unit to send Campaigns to customers, whether it is a special point accumulation to receive various privileges or as a form of Reward Card by the customer Will receive information accurately as well
4. After Sales is a very important part. For creating a customer group that is sustainable with the business that the Contact Center is like a Feedback Center that receives feedback. Or various complaints received from coordination of repair requests, requests for services or in the matter of using points to claim awards In addition, it is also a Customer Experience Center to contact to make an impression. In special important moments such as customers' big days to achieve a feeling of being pampered as well.
5. Review and offer for next stage When it comes to the end of Customer Journey, especially in products such as cars, life insurance, credit cards or electrical appliances, the Contact Center will act as a center that will present products. And new services to replace existing products Or near the end of life Where when a new purchase occurs Will return to step 3 again for the same customer It can lead to persistence of customers all the time, called Contact Center with a precise understanding of the work process related to Customer Journey, it can help increase the customer base and earn more revenue. It is also a lasting success. Because of the process of 'repeat buying', too

Telekub
TELEKUB เป็นผู้ให้บริการ Outbound Tele Sale และ Tele Marketing ในการติดต่อหากลุ่มเป้าหมายตามที่ลูกค้าต้องการทั้งลูกค้าเดิมที่มีอยู่แล้วในรูปของการบริหารดูแลลูกค้า (CRM) รวมไปถึงการบอกข่าวสาร โปรโมชั่น กิจกรรมต่างๆของบริษัท เพื่อรักษาสายสัมพันธ์ที่ดีทางธุรกิจและเพื่อการเพิ่มยอดขายที่จะเกิดขึ้น